Navigator Tissue UK Limited (Navigator) takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Navigator collects personal information about you and how Navigator will use your personal data.

Navigator is part of The Navigator Company, S.A.

This policy applies to information we collect about:

– visitors to our website;
– visitors who submit a review on our website; and
– visitors who use the contact form on our website.

When you submit a review or use the contact form on our website, we collect the following personal information from you:

1) name; and
2) email address.

We gather this information to allow us to process your enquiry and process any review provided. The relevant information is then used by us, our agents and sub-contractors to communicate with you on the matter raised in an enquiry or in relation to a review relating to the goods in general.

We may also use aggregated and anonymised information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may share such aggregated information with analytics and website performance service providers (such as Google Analytics and our hosting providers). These statistics will not include information that can be used to identify you.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time in accordance with clause 8.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser.

1) Strictly necessary cookies – these help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

2) Analytics cookies – these help website owners understand how visitors interact with websites by collecting and reporting information anonymously. These do not identify you personally and we only set these cookies if you give your consent.

When you first visit our website, you will seek a cookie banner asking for your consent for non-essential cookies. You can accept or decline these cookies. You can also change your preference at any time by adjusting your browser settings. If you disable strictly necessary cookies some parts of the website may not function correctly.

You can understand your cookie settings in our declaration found at the bottom of this page.

Our website is hosted on a managed hosting platform and built using WordPress, with contact and review forms provided via Gravity Forms. Each layer of the website has security measures in place designed to protect personal data.

Our website is hosted on WP Engine, which provides a range of security protections, including:

– HTTPS/SSL encryption to protect data transmitted between your browser and our website
– Secure server access via SFTP using key-based authentication
– A managed web application firewall (WAF) and DDoS protection
– Proactive threat detection and security monitoring
– Daily backups to help ensure data availability and integrity

We take reasonable steps to keep our website software secure by keeping WordPress and installed plugins updated where appropriate as well as following recommended security practices.

Personal data submitted through our website forms is handled using Gravity Forms. We have configured our forms to support data protection and GDPR compliance, including:

– Clear consent checkboxes on forms where personal data is collected
– IP addresses are not stored with form submissions
– Contact form data is retained for a limited period of 48 hours
– Customer review submissions are retained indefinitely unless or until deletion is requested; other review-related data can be erased manually

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to [email protected] or send a letter to the Data Protection Officer at Delta Building, Roman Road, Blackburn, BB1 2LD. Requests are free of charge, and we will usually supply the information within 30 days.

You also have a right to ask us to remove your personal data (your erasure right) in some circumstances and you may similarly contact us to request this.

Furthermore, you have a right to move your data in certain cases (data portability). Contact us for further information about this.

We hold your data for so long as is necessary in order to perform the services we provide to you or as long as the law requires. Most customer data is deleted two years after the customer provides their personal information.

If Navigator’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

By submitting your personal information, you consent to the use of that information as set out in this policy. You may withdraw your consent at any time and where we are so permitted by law, we shall cease processing that data within 30 days.

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 2 February 2026.

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to [email protected]  or send a letter to Delta Building, Roman Road, Blackburn, BB1 2LD. If you need to complain to us about privacy issues, use the details above.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Helpline: 0303 123 1113

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.